DELIVERY & RETURNS
Delivery charges are highlighted throughout the site and the final delivery charge for your order is calculated and displayed clearly on the checkout page. If your order is greater than £100 postage is FREE. Some products on our site may incur extra costs. This information is generally available at product level and you will be notified of this when you place your order. Deliveries of parcels are during working days (i.e. excluding weekends). So, 24hour express order placed on a Friday will only be delivered on the following Monday.
We will make every effort to have your goods delivered in the time we specify, but we cannot guarantee delivery in that time frame or accept liability for deliveries made outside this timescale by any of the couriers we use. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Any orders delivered outside the UK could be subjected to taxes, customs duties and brokerage charges. These customs duties, possible taxes and any courier brokerage charges are the Customer's responsibility and are to be paid in the recipient's country by the Customer.
While shipments are being cleared for Customs, estimated delivery times are suspended, as processing times are specific to the documentation required in the Customer's country, the response times of the customer and the additional processing time of the documents in the respective country.
We use several couriers to deliver and you may be asked to sign for your goods to acknowledge that you have received them. Please note that if you have requested that we leave your goods in an insecure location, we cannot accept any liability for any resulting loss.
RETURN & EXCHANGE POLICY
Goods should be returned within 14 days of receipt, but please contact us by email for a Returns Reference Number (RRN) before you return any goods or items. Goods should not be returned to us before you have received a Returns Reference Number as this will result in a delay in processing the exchange or refund.
Wrong Items Despatched: where the wrong items or goods have been despatched, we will send the correct goods to the customer on receipt of the returned goods and will issue a refund for the return postage (up to a reasonable sum). Where postage can be expensive (for heavier items), please agree the return cost with the company prior to despatch. TITAN reserves the right to refuse to refund excessive postage costs where a more cost-effective method of delivery is available.
Wrong Items Ordered by the Customer: where the customer has ordered the wrong goods, TITAN agrees to accept these back for exchange or a refund (subject to the conditions below). In these cases, the customer is liable for the cost of safe return postage and the postage cost of any replacement goods (payable prior to despatch). Where a refund is requested, this shall be for the cost of the goods only.
'As New' Condition for All Returns: all returned goods must be 'as new', unused and in their original packaging. Where goods are not returned in this condition, TITAN reserves the right to refuse a refund or exchange due to the un-saleable condition (in full or part) of the returned goods.
For the avoidance of doubt, returns or exchanges can not be given on Protective Eyeglasses as they are technical, protective safety items. This is to ensure the highest possible level of safety for all our customers - before despatch from TITAN, eyeglasses have a "known" history and are fully safe under BSI standards. Once they have been despatched to another destination or customer, we can not vouch for their safety or history and, as such, we would not re-sell any returned items for obvious reasons. This only applies to Protective Eyeglasses and for returns or exchanges. Normal customer return options apply in all other cases and for all other items for sale.
Proof of Postage for Return Goods: in all cases, please ensure that you obtain a certificate of posting for all returned parcels. Refunds and exchanges can only be completed on the safe receipt by TITAN of the items and we can take no responsibility for occasions when parcels go astray within the postal system. It will be the responsibility of the customer, as the sender, to follow this up with Royal Mail.
Refunds: refunds can only be made to the card or payment method used in the original sale. In all cases we will not process a refund or send replacement item(s) until we have received the returned goods. The time taken to effect the credit into the customer's account will depend upon the customer's card issuing bank. It may take several working days for the funds to be credited back. PLEASE NOTE: where refunds are required to credit or debit cards at the customer's request, we reserve the option to make a 10% charge to cover the bank charges levied on TITAN for processing refunds.
Cancellation Policy: you have a right to cancel your order within 14 days (2 calendar weeks) of receipt of the order. You must provide TITAN with written notice of cancellation in a durable medium and you must return the full order (in the 'as new' condition in which you received them - see above) at your own cost. Upon receipt of the returned goods, as above, we will refund your card with the cost of the goods within 30 days of cancellation.
All TITAN rackets are manufactured to the highest quality and specification. Any defect with the racket resulting from a fault in the manufacturing process will become quickly apparent and in this unlikely event, we guarantee to replace rackets that have not met the required high standard up to 6 months after purchase by the customer.
Due to the rigorous nature of the game, any breakages due to impact(s) cannot be expected to be replaced and string cannot be covered by Warranty.
For Warranty requests or enquiries, please email with details of your racket, order date / receipt and we will provide details for return of the racket for inspection.