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  FAQ  

Frequently asked questions

How much is delivery?


Orders over £100 get FREE postage. Delivery prices depend on the weight and size of products, as well as the delivery destination and method.

Simply "Add to shopping cart" on all products you are looking to purchase and then select your country and postal or zip code on the shopping cart page to view all the delivery options available.

Our automated system is able to calculate the cost and range of delivery options available.




Can orders be sent to an address other than my home?


Yes. Please ensure you provide the the address your card is registered to for the Billing step at the checkout for security checks. For the Shipping step upon checkout, you can have an order sent to a work or alternative address.




What happens if I am not in when a delivery is attempted?


If nobody signs for the package, you will be left a card and the goods will be returned to your local delivery depot. You may contact the courier to arrange a suitable redelivery date or alternatively, it may be possible to collect the order from your local depot. Identification will be required upon collection.




Can I collect my order from Titan rather than having it sent?


Yes, you are welcome to collect . . . and you don't have to pay extra! Please select the collection option at the checkout and we will contact you when the order is ready.




Which payment methods do you accept?


We accept the following payments online:

  • Card payments via Visa Debit, Visa Credit, MasterCard and Maestro
  • PayPal
  • Bank Transfer
  • Cheque




Can I order by telephone? I don't like paying over the internet.


Yes. Simply call us on 01785 607797. We can process your card payment using our terminal.




Are my details safe when ordering online?


Transactions taken on our website are safe. During and after the checkout process, your credit card details are encrypted. Once you reach the checkout page where you enter your card details, you are on a secure server, confirmed by being on an https page.

After your order is placed, your credit card details are securely sent, due to the encryption, preventing anyone being able to access the information except for the bank authorising the transaction. After this authorisation is successful, the encrypted data is wiped.

Titan Sports is PCI DSS compliant and is authorised to take payments directly on the website and over the telephone. We never store card details.




What is the latest I can order for same day despatch?


For rackets and other large (parcel) items, orders must be placed before 14:30 GMT to ensure same day dispatch. This is Monday to Friday only and excludes any Bank Holidays, Saturday and Sundays. Orders placed after 14:30 GMT will be processed on the next working day. For smaller items going via Royal Mail, orders placed before 15:30 will be sent the same day.




What happens if the order arrives damaged?


We ask that you report issues with delivery within 24 hours of receipt. If the products are visibly damaged on receipt, pictures should be taken immediately in order for us to make a claim with the shipping carrier.

At the request of all shipping carriers, you must not have any further contact with the box or products, until the issue is solved.




What if the product is faulty?


Please get in touch. You have 28 calendar days in which to inform us of any original fault. After this period, any applicable warranty commences.

Products should be returned in their original packaging. Once we have verified the fault, we will repair or replace the product.

Please do not return the product until you have received authorisation.




What if I received the wrong product that I ordered?


Mistakes do happen! In the extremely unlikely event that you receive the incorrect product(s) ordered, please accept our apologies and contact us at the first available opportunity to inform us and we will correct our mistake.

If it is our mistake, we will cover your return shipping and issue the correct product(s) within two working days.




What if I want to return a product?


Firstly, you need to contact us (01785 607797) to obtain authorisation to return a product first. In order for us to accept returns, the product must be in the same condition you received the product in upon delivery, if you have changed your mind with a purchase.

Returning the product to us is the responsibility of the Customer and therefore steps must be taken to ensure the product is received by us in a satisfactory condition. We recommend sending a product back via an insured postage service. Always retain proof of postage in the event of a claim.




My squash racket is broken. What should I do?


"I never hit the wall" . . . "All I did was hit the ball and the racket broke" . . . I promise we have heard it all. That's not to say we dismiss your comments. We do not. And we accept that there are times that manufacturing faults result in unexpected breakages. If we assess the break as a manufacturing fault, we will replace your racket. However, there are a few things to be mindful of - squash is played in a room with 4 walls and contact with the walls is inevitable. Sometimes a racket will break when you are hitting the ball - but that may be because it has been weakened by numerous clashes with the wall beforehand. Carbon fibre is very strong until it begins to wear and crack and then it becomes weak and seems to break with little force. If you still feel that your racket has broken prematurely and through no real fault of your own, please send us some decent pictures of the break and frame so we can assess it.





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STAFFORD

UK

ST17 0DF

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