Making a Purchase

Our aim is to make ordering TITAN sports goods a straight forward process. Simply click on the appropriate link (on the page for that item) to put the desired item(s) into your online shopping basket. If required, items can also be easily removed. Once you have selected all the items that you wish to purchase, then just go to your shopping basket page and click the "Go to payments" button. At this point you will be asked to fill in the form, providing your address details. The final screen within the secure area (utilising SSL - secure socket layer - encryption) allows you to fill in your credit/debit card information in confidence. You will then receive confirmation of your order by email - this confirms that the order has been placed subject to credit/debit card confirmation and does not consitute any agreement to the sale.

TITAN accept payment by Paypal (UK), Visa Credit, Visa Debit, MasterCard, Switch and Maestro. Where payment is by debit or credit card, your card will not be charged until the order is despatched. Orders paid by Paypal will be despatched on receipt of payment from Paypal. With standard Paypal payments (from your Paypal account or credit card), the payment is normally received with your order details. However, please note that Paypal eCheques require a 7-10 working day period for the cheque to clear (like a normal cheque). Paypal then provide notification of the eCheque clearance, send TITAN the funds and advise that the order can be despatched. This time period for clearance and fund transfer is determined by Paypal.

All prices displayed are in UK Sterling (GBP) and include VAT at the prevailing rate (17.5%). All prices are subject to change without prior notice.

Whilst it is preferable to process orders using credit card - as we can then deliver goods in the shortest time possible - orders can also be made by cheque. All cheques must be received before we can send your order. For details of payment by cheque please email.

For security purposes (and as explained in the shopping cart), all orders must detail the full registered name and address for the payment debit or credit card. The registered address is the address where your card statements are delivered. The correct and full details are required by our Card Processor for authorisation of credit or debit card payments and incorrect details will delay or prevent the order purchase.

In the event that you may wish to provide an alternative delivery address (e.g. your work address), we will post the receipt separately to the registered address. This is subject to full security confirmation by the company and the processing bank. Unfortunately we are unable to do this for large orders.

Delivery (UK)

The delivery tariffs within the UK are as follows:

• Delivery for TITAN rackets and larger equipment is set at £4 per order. (this includes all postage and packaging)
• Delivery of grips/strings/eyewear is set at £2.50 per order.

Delivery (Overseas)
We are happy to deliver overseas and provide an indicative delivery cost in the shopping cart for lightweight items that can be sent by Airmail. For all overseas orders, TITAN reserves the right to contact the customer and amend the shipping cost or cancel the order if required.

For TITAN rackets, shoes and other items, please email us with your location for a quote of the additional postage charge. Unfortunately heavy items such as racketbags can not be sent by Airmail (each individual item is above the 2Kg threshold for Airmail).

TITAN will do its upmost to ensure that your order reaches you as quickly as possible, but following despatch, the company can not take responsibility for the time period or delivery by the carrier.

Warranty

All TITAN rackets are manufactured to the highest quality and specification. Any defect with the racket resulting from a fault in the manufacturing process will become quickly apparent and in this unlikely event, we guarantee to replace rackets that have not met the required high standard up to 6 months after purchase by the customer.

Due to the rigorous nature of the game, any breakages due to severe impact(s) cannot be expected to be replaced and string cannot be covered by Warranty.

Please note, the original Warranty Card should be completed at the time of purchase and returned to TITAN Sports Ltd within 14 days to ensure registration under the Warranty Guarantee.

Returns

Goods should be returned within 7 days of receipt, but please contact us by email for a Returns Reference Number (RRN) before you return any goods or items. Goods should not be returned to us before you have received a Returns Reference Number and the Company retains the right to refuse to process any goods returned without an authorised Returns Reference Number.

• Wrong Items Despatched: where the wrong items or goods have been despatched, we will send the correct goods to the customer on receipt of the returned goods and will issue a refund for the return postage (up to a reasonable sum). Where postage can be expensive (for heavier items), please agree the return cost with the company prior to despatch. TITAN reserves the right to refuse to refund excessive postage costs where a more cost-effective method of delivery is available..
• Wrong Items Ordered by the Customer: where the customer has ordered the wrong goods, TITAN agrees to accept these back for exchange or a refund (subject to the conditions below). In these cases, the customer is liable for the return postage and postage of the replacement goods (payable prior to despatch). Where a refund is requested, this shall be for the cost of the goods only.

'As New' Condition for All Returns: all returned goods must be 'as new', unused and in their original packaging. Where goods are not returned in this condition, TITAN reserves the right to refuse a refund or exchange due to the un-saleable condition (in full or part) of the returned goods.

For the avoidance of doubt, returns or exchanges can not be given for eyeglasses that have been opened and/or worn. As technical, protective safety items, returns or exchanges can not be given where the packaging has been opened and/or the glasses worn. This is to ensure the highest possible level of safety for all our customers - glasses within sealed packaging have a "known"history and are fully safe under BSI standards. Please be aware that TITAN Eyeglasses are sold within sealed packaging and to try them on you will have to open the packaging, making them non-refundable and non-returnable. Eyeglasses for return or exchange must always strictly comply with the definitions of 'as new', unused and with their original packaging intact (i.e. unopened).

Proof of Postage for Return Goods: in all cases, please ensure that you obtain a certificate of posting for all returned parcels. We can take no responsibility for occasions when parcels go astray within the postal system. It will be the responsibility of the customer, as the sender, to follow this up with Royal Mail.

Refunds: refunds can only be made to the card used in the original sale. In all cases we will not process a refund or send replacement item(s) until we have received the returned goods. The time taken to effect the credit into the customer's account will depend upon the customer's card issuing bank. It may take several working days for the funds to be credited back.

Cancellation Policy: you have a right to cancel your order within 7 working days of receipt of the order. You must provide TITAN with written notice of cancellation in a durable medium and you must return the full order (in the 'as new' condition in which you received them) at your own cost. Upon receipt of the returned goods, as above, we will refund your card within 30 days of cancellation.

Website Images and Content

The information on the TITAN website is constantly being updated. From time to time the site may contain typographical or technical inaccuracies and we aim to correct these as soon as possible. We reserve the right to alter specificiations, information and prices without notice. Where a pricing error is found on the website, the company reserves the right to withdraw that product from sale at that price and reinstate it for sale at the correct price. In the event that any information provided on the website is crucial to your purchase or use of the product, please email us for further details and confirmation.

TITAN endeavours to ensure that all images displayed on our website accurately reflect the items as closely as possible. However due to the varying electronic display mediums, colour representation is only as accurate as the screen medium and we can not guarantee an exact colour match.

On the TITAN website, you will find links to third party website. TITAN can not be responsible for the content of these third party sites and provides the links in good faith.

Under no circumstances shall TITAN be liable for any damages arising from the use or inability to use this website. We make no warranty that the site, software or the web server is free of viruses or bugs.

Company Information

Office Correspondence Address:
TITAN Sports Ltd
Quarry Brae
Brightons, Stirlingshire
FK2 0SX

email

Tel: +44 (0)1324 717 631

Registered Company Address:
TITAN Sports Ltd
Winterhill House, Marlow Reach
Station Approach, Marlow, SL7 1NT

TITAN Sports Ltd is a company registered in England and Wales. Registered number: 3223947.
VAT Number: 678 5825 73. As stated above, all prices stated on this website include VAT at the prevailing rate.